guide to smart buying and your consumer rights
by Geoff Sirmai
Ever paid good money for bad
service? Handed over hard-earned money for a
dodgy product? This book will arm you with
tactics to turn the tables.
With knowledge of your rights
and a crash course in customer assertiveness,
you'll learn to deflect tricky marketing hype and
steer through the jungle of deceptive practices.
Where do you stand legally? Refund, replacement
or repair? Maybe even compensation? What's a
life-time warranty worth? How far can you push
when things go wrong?
Spiced with rip-roaring tales of consumer
victories, The Confident Consumer is the ultimate
At its core is Geoffs
Consumer A-Z, guiding you through the maze of
more than a hundred goods and services. Plus
youll learn how to avoid the rip-offs,
rorts, scams, schemes and frauds that could take
you for all youve got!
Read this book before you
comprehensive" - The Age
"Easy to read, entertaining" -
Sydney Morning Herald
"Ahead of the pack
read"- Aust. Consumers' Association
"A compendium of common sense.. an
invaluable tool." - The News
"What a great resource!" -
Australian Personal Computer
"Everything you need to know."
"One of the best books around on the
subject." - Body & Mind
"Very, very good. Four stars."
ALLEN & UNWIN
ISBN 1 86448 743 7 $22.00
Table of Contents
- Confident Consumers Rule! or The meek
shall inherit a
set of steak knives...
- They Can't Get Away With That: Your basic
- But They Promised: Contractual and other
- Smart Buying: How to get what you want,
- Beating Advertising Hype or Taking the
huff out of 'puff'
- The Consumer's A-Z: An alphabetical guide
services and consumer traps
- You're Not Alone: What to do and where to
go for help
||Geoff Sirmai gained his
media persona as the 'consumer's best
friend' while the public face of the
Australian Consumers' Association - the
'Voice' of Choice magazine. Later a
reporter on ABC-TV's The Investigators
program and consumer affairs producer for
the Seven Network, he then became a
consumer advocate and media commentator
in his own right. Geoff has made
thousands of TV and radio appearances and
his 'Your Rights' columns in the Sunday
Telegraph. (as well as Woman's Day and
Better Homes & Gardens) ran for ten
years, read weekly by more than a million
Australians each week.
In December 2001 he was honoured with a high
commendation in the inaugural NSW Consumer
Protection Awards for his "long, dedicated
and valuable contribution to the delivery of
information and consumer protection."
Helen Wellings launches The
print below, fill out the details and send with a
cheque or money order to: Geoff Sirmai Watchdog
Communications, PO Box 2256 Bondi Junction NSW
AUSTRALIA 1355 or e-mail firstname.lastname@example.org
for direct deposit details.
Please send me ..........
copies of The Confident Consumer @ $25.00 per
copy (includes. GST and postage within Australia)
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